Your business is already a system. We clone the parts of it nobody owns.
Not a pitch — the model, in the order we would explain it to you on a call. If it makes sense, the next page puts numbers on it.
01 · Every business is a system of small systems
Invoices go out a certain way. Enquiries get answered a certain way. Posts happen, or do not, a certain way. Most of these procedures live in one person’s head, and that person is usually you. The parts that break are never the hard ones — they are the ones without an owner.
02 · Write the procedure down once. Hand off the procedure, not the person.
This is the whole trick, and it is why a clone works where a freelancer does not. Your concierge documents how the thing is done — in your tools, in your voice — and that document is what gets executed, week after week, by whoever is on it. You explain it once. You never explain it again.
03 · Move it into one place, and let it run
For most clients that place is Tjati — one of our products, where your site, forms, contacts, tasks and content live together and stay hooked to whatever you already use, up in days rather than quarters. It is optional: if you already have a system you trust, we work in it. Either way a department can be cloned in, adjusted, or handed back to you with a sentence.
The Alternative Board, Small Business Pulse survey on time management
How people actually come to work with us
Nobody hires a department on day one, and we do not ask you to. The steps are small on purpose, and every one of them is useful on its own.
Read — the weekly letter
Free, useful whether or not you ever hire us — and the 30-day CEO guide comes with it. Most readers never hire; that is fine.
Try — one task, or one one-off
A flyer. The invoices nobody chased. One automation. Quoted as one number; done; reported.
Keep — a standing slot
Weekly, bi-weekly or part-time — the same procedure, the same cadence, a Friday report.
Clone — a department
Finance ops, HR, marketing — run monthly, with the option to stop that a hire never gives you.
Where does your week actually go?
Before delegating any work, take an honest look at where your time and attention go right now. Answer these three quick questions for an immediate operational diagnostic.
1 · Most of your own working hours go to:
2 · The business area you know least about:
3 · The tasks that wait on you most often:
This is a practical starting point, not a rigid diagnosis. The complete step-by-step checklist is in our guide.
Inside an engagement — your Client Concierge Specialist
01 · You brief once
A call to hand over context, tools and access. We write it down so you never repeat it.
02 · We staff it
Your concierge pulls the specialists the work needs. You keep talking to one person.
03 · Work comes back
Finished, in your tools, on the cadence you set — daily, weekly, or as it lands.
04 · You adjust
Change the scope, the hours or the shape of the engagement by telling your concierge.
Put your own numbers on it
Your hours, what your hour is worth, and what managing a hire or a freelancer actually costs you. No number of ours is printed until you ask.